4 February 2020
During a routine inspection
Rutland House Community Trust is a domiciliary care service registered to provide personal care to young adults and older people with a learning disability or autism, a physical disability, sensory impairment or dementia. People were supported in their own homes. Nine people were receiving personal care at the time of the inspection.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Quality assurance systems and processes enabled the registered manager to identify areas for improvement. We have made a recommendation about reviewing audits. The service regularly sought feedback from people about their care experience to ensure any issues were promptly addressed.
The registered manager was passionate about providing person-centred care. They knew people well as they were involved in care delivery. A relative said of the registered manager, “You couldn't wish for anyone better, she's absolutely very wonderful. If you leave a message she always calls back and is always pleasant and approachable.”
People received care from staff that were kind, caring and compassionate. Staff ensured people’s health, emotional and social wellbeing needs were met. People and staff had built positive relationships together and enjoyed spending time in each other’s company. People’s diversity was respected and embraced. Staff were open to people of all faiths and beliefs and people’s privacy and dignity was respected.
The service supported people to express their views, preferences, wishes and choices. Staff took time to find out about people’s hobbies and interests and supported them to engage in these, while promoting people’s independence.
The service was flexible and responsive to people’s individual needs and preferences. People knew how to raise a concern or make a complaint and felt confident this would be addressed.
People were supported to have maximum choice and control of their lives and staff supported them in the
least restrictive ways possible; the policies and systems in the service supported this practice. People were supported to eat and drink enough and to attend healthcare appointments as needed.
People were supported by staff that kept them safe from harm or abuse. People received medicines on time and were supported by staff that had been safely recruited. Staff had a good knowledge of risks associated with providing people’s care and received training relevant to people’s needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good. (Published 07 September 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.