The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: Bitterne Park Surgery (Diabetes Service)

Thorold Road, Bitterne Park, Southampton, Hampshire, SO18 1HZ (023) 8042 2366

Provided and run by:
Solent Medical Services Limited

All Inspections

19 November 2013

During a routine inspection

During this inspection we spoke with six patients and or their relative and observed how treatment and care were delivered with people's consent. We also spoke with three staff and the doctor. The patients were highly complimentary about the care they received. They all confirmed they had received sufficient information to enable them to make an informed decision about the treatment they would receive. We found that appropriate systems were in place for patients to give consent for their treatment.

A patient told us they had seen the same staff and doctor each time they visited which they said 'was brilliant'. Another patient said the service was 'first class' and easy for them to get to. We were told 'everything is going very well' and 'no complaints'.

There were systems in place to reduce the risk and spread of infection. The practice was clean and hygienic. The staff adhered to hand washing guidelines and used sterilising gel as appropriate in between patients.

There was a complaints process in place and information on how to raise concerns was available to patients. A senior staff member told us they looked at complaints as part of their audits. This was discussed at their monthly meetings and action was taken as needed.