- Urgent care service or mobile doctor
Doncaster Same Day Health Centre
Report from 16 April 2024 assessment
Contents
Ratings
Our view of the service
Doncaster Same Day Health Centre is located in Cavendish Court, South Parade, Doncaster, DN1 2DJ and provides a same day health centre service for approx. 310,000 patients living in the Doncaster area. The service is provided by FCMS (NW) Limited who have a number of other locations registered with Care Quality Commission. We rated this service under our previous methodology on 20 June 2017 where it was inspected and rated good overall, and for key questions safe, effective, caring, responsive and well-led. We carried out this assessment on 14 August 2024 as part of an assessment based on our monitoring of services. We looked at quality statements in the key questions (safe, effective and well-led). We found the service was meeting the quality statements we assessed. The service remains rated good for safe, effective, caring, responsive and well-led. The service is rated good overall. At this assessment, we found there was a strong focus on safety and saw managers investigated concerns appropriately. Staff involved people in decisions about their care and treatment and supported them to ask questions. The provider had clear and effective governance systems, which staff regularly reviewed. The provider had implemented a new management structure in early January 2024 which was showing signs of being well embedded and had developed good governance arrangements.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from a recent patient survey questionnaire and the NHS Friends and Family Test, showed people were satisfied with services. Due to the nature of the service the provider did not have an active patient participation group (PPG). Overall experience from the patient survey questionnaires showed an overall experience of the service as positive (88.7%).