The Care Quality Commission
  • Dentist
  • Dentist

Archived: Elite Orthodontics Limited

33 Weymouth Street, London, W1G 7BY (020) 7580 5370

Provided and run by:
Elite Orthodontics Limited

Important: The provider of this service changed. See new profile

All Inspections

6 November 2019

During a routine inspection

We carried out this announced inspection on 6 November 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Elite Orthodontics Limited is in the City of Westminster and provides private treatment to adults and children.

Car parking spaces, including some for blue badge holders, are available near the practice.

The dental team includes two orthodontists, two orthodontic therapists, one orthodontic nurse, two receptionists and a practice manager. The practice has two treatment rooms, each with two chairs .

The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Elite Orthodontics Limited is one of the orthordontists.

On the day of inspection, we collected seven CQC comment cards filled in by patients and spoke with three other patients.

During the inspection we spoke with an orthodontist, an orthodontic nurse, a receptionist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open 8.30am – 5.00pm Monday to Friday

Our key findings were:

  • The practice appeared clean and well maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The provider had systems to help them manage risk to patients and staff.
  • The provider had suitable safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff provided preventive care and supporting patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • The provider had effective leadership and culture of continuous improvement.
  • Staff felt involved and supported and worked well as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider dealt with complaints positively and efficiently.
  • The provider had suitable information governance arrangements.

There were areas where the provider could make improvements. They should:

  • Review the practice protocols regarding audits for prescribing of antibiotic medicines taking into account the guidance provided by the Faculty of General Dental Practice.

21 January 2013

During a routine inspection

We spoke with people who use the service and looked at the April 2012 feedback survey. People felt they had been involved in decisions about their care and that they had been given sufficient information. Overall people were satisfied with the quality of care provided.

A medical history was taken for each person and people were assessed by an orthodontist. People were referred to their usual dentist or a specialist if dental treatment was required. There were procedures in place to deal with medical emergencies and all staff had received basic life support training.

There were systems to protect people from the risk of infection. Staff were able to describe the decontamination process for cleaning instruments. There were cleaning schedules in place and infection control audits were undertaken every three months.

Appropriate checks had been undertaken before staff could begin work. All staff had had a Criminal Records Bureau (CRB) check and clinical staff were required to provide evidence of their professional qualifications.

The provider monitored the quality iof the service provided. People who use the service were asked for their feedback and we saw that the provider took account of comments and complaints. Audits were undertaken and action plans were put in place, if required. We were told that practice meetings took place every three months, but the most recent meeting minutes available were from September 2011.