About the service: Casbrook Home Care is a domiciliary care service providing personal care and support to people living in their own homes. The office is located in Romsey, Hampshire and the service currently provides care and support to people living in Romsey and the surrounding area. At the time of our inspection Casbrook Home Care provided care and support to 77 people living in the community.People’s experience of using this service:
People received safe care. Specific risks to people's safety were assessed and strategies were put in place to reduce the risks.
There were sufficient staff employed to meet peoples’ collective needs. There were robust recruitment procedures in place to ensure only suitable staff were employed.
Where the provider took on the responsibility, people's medicines were safely managed.
Staff followed appropriate infection control procedures to help to reduce the risk and spread of infection.
Staff received training that enabled them to have the skills and knowledge to provide effective care.
Staff received good ongoing support from the registered manager and deputy.
People were supported to maintain good nutrition and hydration.
The service worked in line with The Mental Capacity Act.
People were treated with kindness, compassion and respect.
People and their relatives were involved in the care planning and reviews of their care.
People's needs were assessed, and the care provided met their needs.
The system of electronic record keeping meant the service was transparent and ensured any changes to people’s assessed needs were understood and responded to quickly.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.
Systems were in place to continuously monitor the quality of the service.
The service was well managed, the registered manager and staff took a pride in the service and sought to continually improve.
Rating at last inspection:
The service was last inspected in October 2016 and we rated the agency as providing good care.
Why we inspected:
This was a planned comprehensive inspection based on the rating from the previous inspection.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner. For more details, please see the full report which is on the CQC website at www.cqc.org.uk