Archived: Quality Dental Care - Aylesbury

People told us they were given sufficient information about their treatment and costs. They said on each visit changes to their medical history were checked. People said staff were approachable, polite, welcoming, respectful, caring and reassuring. They felt their privacy and confidentiality were promoted.

People told us they were not aware of the complaints procedure. They said if they had any concerns or complaints they would raise them with the dentist and staff. We saw a copy of the complaints procedure was in the handbook available in the waiting area.

People said the surgery was kept clean. We saw systems were in place to promote this.

We spoke to the dentist, nurse and the registered manager during the inspection. We saw staff were suitably qualified, supported and trained to deliver care to benefit people using the practice. Improvements were required to recruitment practices to safeguard people.

We saw people were asked their view on the service on an annual basis and feedback was acted on.