- Care home
Minstead House
Report from 11 April 2024 assessment
Contents
Ratings
Our view of the service
Minstead House is a care home, providing personal care for up to 8 people, in an adapted building. At the time of our assessment the service was supporting 7 people. The service supports people with mental health and learning disabilities and autistic people. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The assessment was prompted by a review of information we held about the service. We found missed opportunities to learn from when things had gone wrong and a failure to ensure staff had sufficient guidance and knowledge to support some people safely. This was a breach of regulation 12 (Safe Care and Treatment) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We found systems in place to monitor the quality of the care provided had failed to identify many of the issues highlighted during the inspection. Systems to ensure care was provided safely and appropriately were not always robust. This was a breach of regulation 17 (Good governance) of the Health and Social Care Act (Regulated Activities) Regulations 2014.
People's experience of this service
Relatives of people receiving support from the service told us they felt their loved ones were safe in the care of the staff team and spoke positively about the staff who supported them. However, due to recent incidents being brought to their attention, some relatives told us they had concerns about whether their loved ones were previously safe. The provider was working with relatives and people using the service to provide assurances and build trust in the service and staff. Relatives told us they knew how to make complaints about the service. Some relatives told us when they had raised concerns with the registered manager these had not been responded to quickly. This included environmental repairs and requests in relation to financial transactions. Relatives said they were not invited to attend face to face care reviews, but they did receive an updated version of their loved one’s support plan to review and provide comments on. They told us they were generally happy with the standard of care they were receiving from the service.