DaVita (UK) Ltd - Grantham

Updated 14 June 2023

DaVita (UK) Ltd - Grantham is operated by DaVita (UK) Limited. The service has 9 dialysis stations. These facilities include 2 isolation rooms.

The dialysis centre provides chronic haemodialysis and care for established chronic renal failure patients who have already been stabilised on the therapy at their main NHS parent unit.

The location carries out the regulated activity of: Treatment of disease, disorder or injury, which was registered in October 2015. The location has a registered manager who is also the clinic manager.

We inspected this location in August 2017, but did not rate it.

Updated 14 June 2023

We inspected this service using our comprehensive inspection methodology. We carried out an unannounced visit to DaVita (UK) Ltd on 17 April 2023.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to patients’ needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.

We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety appropriately. The service controlled infection risk well. Staff assessed risks to patients and kept good care records. They managed medicines safely. The service managed safety incidents and learned lessons from them.
• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local patients, took account of patients’ individual needs, and made it easy for patients to give feedback. Patients could access the service when they needed it.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

• The service did not always follow aseptic non touch techniques in all patient connection and disconnection activities.
• Several of the provider’s policies were out of date and still linked to the previous provider, demonstrating they had not been reviewed for at least 3 years.

Updated 14 June 2023

We have previously inspected but not rated this service.
We rated this service as good because it was rated good for safe, effective, caring, responsive and well-led.
See the summary above for details.