13 March 2019
During a routine inspection
Amadeus House is a care home without nursing that at the time of the inspection was providing short-term, therapeutic support and accommodation to 14 men and women experiencing mental health crisis. The service can support up to 17 people. Local health and mental health services refer people to the service for support.
People’s experience of using this service:
People said they felt safe and were supported by staff and managers who had time for them when they needed it, listened to them, and were caring and compassionate.
Staff treated people with respect and promoted people’s independence, dignity and privacy.
People were involved in their support and risk management planning. People’s plans were person-centred, outcome-focused and based on clear assessments of their needs.
The service worked collaboratively with other mental health services to provide effective, timely care and support to people.
Staff received induction, training and supervision and felt supported in their roles.
There was a clear vision for the service, using the ‘recovery’ model of support. Recovery-focused support aims to help people with mental health conditions to engage in an active life, regain hope and retain their independence and achieve a positive sense of self. There was a commitment and focus on providing good care and support. Staff and the management team were clear about their roles in delivering this.
The provider sought feedback from people, relatives and staff and used this to develop the service. Complaints were handled appropriately.
There were systems in place to monitor the quality of the service and managers acted when improvements were required. The managers reviewed incidents that had taken place in the service and the lessons learnt from these were used to reduce the risk of the incidents happening again.
Rating at last inspection:
We rated the service good at our last comprehensive inspection. We published our last report on 27 July 2016.
Why we inspected:
This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as
per our re-inspection programme. We may inspect sooner if we receive any concerning information regarding the safety and quality of the care being provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.