The Care Quality Commission
  • Doctor
  • GP practice

Gladstone House Surgery

Overall: Good read more about inspection ratings

Victoria Road Health Centre, Victoria Road, Hartlepool, Cleveland, TS26 8DF (01429) 297290

Provided and run by:
Gladstone House Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Gladstone House Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Gladstone House Surgery, you can give feedback on this service.

17 August 2019

During an annual regulatory review

We reviewed the information available to us about Gladstone House Surgery on 17 August 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

07/01/2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Gladstone House Surgery on 7 January 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

We saw two areas of outstanding practice:

  • The practice had achieved and maintained the Investors in People Award. Investors in People provides a best practice people management standard. This offers accreditation to organisations that adhere to the Investors in People framework. The Standard explores practices and outcomes within an organisation under three performance headings: leading, supporting and improving.

However the area of practice where the provider should make improvement are:

  • Ensure that the process for maintaining the safety of patients taking medicines that require regular monitoring is improved and regularly monitored.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice