5 May 2016
During a routine inspection
Hillside is based in Leeds and is regulated to provide personal care to people living in their own homes.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
People who used the service told us they felt safe with the staff and the care they were provided with. We found people were cared for by appropriately trained staff who were supported to understand how to deliver good care. Robust recruitment procedures were in place. Risk assessments were in place to help ensure people received safe care.
People received assistance with meals and healthcare when required. We found there were appropriate arrangements for the safe handling of medicines.
The registered manager and staff were able to demonstrate an understanding of the principles of
the Mental Capacity Act (MCA) 2005. Staff told us they would always ensure they had the consent of people who used the service before they provided any care or support. People who used the service confirmed this.
The care plans we looked at were person centred and were reviewed on a regular basis to make sure they provided accurate and up to date information. The staff we spoke with were able to describe how individual people preferred their care and support to be delivered and the importance of treating people with privacy, dignity and respect in their own home. People who used the service told us staff always provided the care they required.
There were quality assurance systems in place to help drive forward improvements in the service. Action plans were not always generated to ensure improvements could be measured; however, the registered manager said they would make sure these were in place in the future.
People who used the service, relatives and staff spoke highly of the registered manager and their commitment to the service.