• Care Home
  • Care home

Ruckland Court

Overall: Good read more about inspection ratings

1 Ruckland Court, Ruckland Avenue, Lincoln, Lincolnshire, LN1 3TP (01522) 530217

Provided and run by:
Country Court Care Homes Limited

Latest inspection summary

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Background to this inspection

Updated 3 July 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by two inspectors.

Service and service type

Ruckland Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.

During the inspection

We spoke with six people who used the service about their experience of the care provided. We also observed the care and support people received as some people were not able to share their experiences with us. We spoke with six members of staff including the registered manager, a senior care worker, care workers, a housekeeper and a chef. We also spoke with the provider’s area manager who provided direct support to the service.

We reviewed a range of records. This included five people’s care records and multiple medication records. We looked at six staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including quality assurance audits were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. For example, we looked at training data and policies. We spoke with four relatives to gain their views about the services provided for their loved ones.

Overall inspection

Good

Updated 3 July 2021

About the service

Ruckland Court is a care home providing accommodation and personal care for up to 50 older people who may live with dementia or other mental and physical health conditions. At the time of the inspection there were 44 people residing in the home.

People’s experience of using this service and what we found

People were cared for by staff who understood how to keep them safe and had been trained to do so. Risk assessments were in place and reviewed regularly and as people’s needs changed. Measures were in place to mitigate identified risks.

There were enough staff employed to meet people’s needs and wishes. Safe recruitment procedures were followed to ensure staff were suitable to work with people who lived at Ruckland Court.

People were supported appropriately with their medicines and good infection control practices were in place.

People spoke highly of the registered manager and staff team, commenting on their kind and supportive approach. Their views were sought, and they were involved in how the home was run.

A quality monitoring system was in place to ensure any shortfalls were identified and addressed in a timely way and the home continued to develop and improve people’s care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 29 October 2018).

Why we inspected

The inspection was prompted in part due to concerns received about leadership within the home and people’s safety. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from these concerns.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.