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Barclay Services

Overall: Good read more about inspection ratings

Chartwell Resource Centre, Gedding Road, Leicester, Leicestershire, LE5 5DU (0116) 368 0914

Provided and run by:
Chartwell Care Services Limited

Latest inspection summary

On this page

Our current view of the service

Good

Updated 14 February 2024

Barclay Services is a supported living service which provides personal care and support to autistic people, people with learning disabilities and mental health conditions who were living in their own flats within a shared building. At the time of the assessment the service supported 9 people. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We carried out this assessment between 27 February 2024 and 9 April 2024. We looked at the following areas as part of the assessment, safe and effective staffing, involving people to manage risks, safeguarding, learning culture, medicines optimisation, assessing needs, consent to care and treatment, freedom to speak up and governance, management and sustainability. During this assessment, we identified 2 breaches of regulation in respect of medicine practices, and with the overall governance of the service.

People's experience of the service

Updated 14 February 2024

Overall people had a positive experience at the service. Observations during our assessment did identify one missed opportunity to maximise communication with a person who lived at the service. People were given their medicines in a timely manner, and in the way they preferred. Relative feedback was mixed regarding activities. One relative told us, "They go all over the place! [Person] often goes to the pub and watches live music." However, another relative felt there was a lack of activities and community engagement for their loved one. Relatives described how people were treated as individuals, and given choices. Relatives felt involved in discussions about the care their loved ones received. One relative said, "The care is excellent."