14 February 2014
During a routine inspection
We spoke with two people who used the service, a service manager, two orthopaedic specialists and a clinic administrator.
People felt they were given enough information about their treatment options and what the treatment involved. People felt involved in the choice of treatments they required. One person said: 'They (orthopaedic specialist) explained what they were going to do and it all made sense'. People also told us they were asked for their consent to treatment before it was provided.
People that used the service told us they were very happy with the quality of the information, care and treatment they received. One person we spoke with said: 'They were very good'. Another person we spoke with said the service was: 'Excellent'.
We looked at the complaints that had been received by the provider. We found these complaints had been responded to in line with the provider's own policies and people had been satisfied with their response.