27 June 2013
During a routine inspection
The two people had limited verbal communication and we were not able to converse with them in depth. We observed staff interactions and their body language to assess if they were happy at the home.
We saw that the interactions between the staff and people were friendly, caring and supportive. We saw that people felt comfortable in the presence of staff. This meant the pending move did not have an impact on them and their care needs were being met.
We saw that people continued with their social activities, attending school and day services as appropriate. This meant that people were engaged in meaningful activities so that they led fulfilled lives and that they were supported to develop their skills.
We saw that there were sufficient staff numbers to support people at the time of our visit. Staff had received training but the deployment of staff and the continual staff changes meant that people did not always received continuity of care.
There was a quality monitoring system in place. It did not always identify shortfalls in the service.