20 July 2023
During a routine inspection
About the service
Crossroads Care Surrey is a domiciliary care agency offering support with respite cover for carers who are close friends or relatives caring for people in their homes. This includes support with personal care and at the time of our inspection there were 169 people using the service.
People’s experience of using this service and what we found
Right Support: This unique service offers respite for family members who are unpaid carers. We saw evidence of this model of care ensuring people’s choice, control and independence was reached to the maximum possibility when staff were supporting people in the absence of their unpaid carer. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: Staff all thoughtfully applied person-centred care. We saw evidence of how staff supported people respecting their privacy, promoting their dignity and ensuring they maintained their human rights.
Right Culture: The provider, registered manager, management team and staff all strove for an excellent level of care. Staff felt supported by management and the registered manager was supported by a large management team that all worked cohesively together to retain an outstanding level of care. People and their relatives were included in all decisions about their care and people lived empowered lives as a result of the support provided by Crossroads Care Surrey.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 10 October 2017).
Why we inspected
We undertook this inspection as part of a random selection of services rated Good and Outstanding.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.