Morton Close

Updated 19 March 2024

Date of assessment 26 March 2024 to 16 July 2024.

Morton Close is a residential care home for older people and people living with dementia. We visited the home on 26 March 2024, 3 April 2024 and 3 July 2024. We looked at all the quality statements in the safe, effective, responsive and well-led key questions and one quality statement in the caring key question. The overall rating at this assessment is Requires Improvement. We found 1 breach of legal regulation in relation to good governance. Risks to people’s health, safety and welfare were not always assessed to mitigate the risk of harm. Robust care plans were not always in place to inform staff practice. In April 2024 we found shortfalls in how medicines were managed but the provider acted, and this was resolved when we returned in July 2024. Governance systems had not been effective in identifying the shortfalls we found at this assessment. However, we found improvements in the environment and the home was well maintained. Staffing levels were safe, and staff received support, training and supervision to carry out their role effectively. The provider worked effectively with other professionals and stakeholders. People were supported to have choice and control and give feedback on their care. The provider was receptive to our feedback and we saw a range of improvements over the course of this assessment.

Updated 19 March 2024

People were positive about living at Morton Close. An Expert by Experience spoke with people and relatives and observed care and support in communal areas. People and relatives told us staff were respectful and compassionate and we observed caring and kind interactions. People and their families were involved in discussions about their support and care. There were also opportunities for people and relatives to share their views through surveys and meetings. One person said, “The staff work together nicely, they are always lovely and cheerful.” While the people we spoke with expressed they were generally happy with their care, our assessment found elements of care did not always meet the expected standards . Omissions in processes meant there were some inequalities in people’s experiences.