We carried out an announced comprehensive inspection at The English Institute of Sport - Manchester on 9 March 2020 as part of our inspection programme.
The English Institute of Sport - Manchester is part of a wider organisation, The English Institute of Sport Limited who provides Sport Medicine and Sport Science to elite athletes who receive funding from UK Sport. The doctors provide routine consultations to do with both sports injury and illness to the athletes. The English Institute of Sport – Manchester currently provides care and treatment to approximately 229 athletes from a range of disciplines including Cycling, Taekwondo, Para Swim, Squash and Snow Sports.
This service is registered with CQC under the Health and Social Care Act 2008 in respect of sports medicine only.
In addition, we received feedback from 17 patients. These were all very positive about the care and treatment received and thanked staff for the time taken to explain the procedure and aftercare.
Our key findings were:
- The service was offered on a private, fee paying basis only and was accessible to people who chose to use it.
- The service had developed materials for service users which explained the medical procedure and clearly outlined the recovery process.
- The service had systems in place to identify, investigate and learn from incidents relating to the safety of patients and staff members.
- There were systems, processes and practices in place to safeguard patients from abuse.
- Information for service users was comprehensive and accessible.
- Patient outcomes were evaluated, analysed and reviewed as part of quality improvement processes.
- Staff had the relevant skills, knowledge and experience to deliver the care and treatment offered by the service.
- The clinic shared relevant information with others such as the patient’s GP and when relevant safeguarding bodies.
- There was a clear leadership structure, with governance frameworks which supported the delivery of quality care.
- Communication between staff was effective and we saw that regular meetings took place.
- The service encouraged and valued feedback from service users via in-house surveys and the website.
The areas where the provider should make improvements are:
- Review the process for monitoring medicines within the service including those used offsite.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care