27 February 2020
During a routine inspection
Synergy Homecare - Bradford is a domiciliary care service providing care and support to people in their own homes. The service was providing personal care to 100 people at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt safe and confident in the care and support they received, and staff knew what to do if they thought someone was at risk. There were systems in place to monitor quality and safety and equip the provider with an overview of performance.
Risks to people’s health and welfare were assessed and plans put in place to minimise potential risks.
Staff were recruited safely and followed a comprehensive induction and training programme. Training was managed within the service and was responsive to people’s needs.
All the people were spoke with were complimentary of the care and support they or their relative received. People said they trusted the service and commented very positively about the reliability, consistency and caring approach of staff.
People’s needs were assessed before they started using the service and were reviewed regularly to make sure care plans reflected current and changing needs. People, and where appropriate, their families were fully involved in this process. This included assessment of people’s communication and diverse needs.
Care plans were person-centred, promoted independence and included information about what was important to the person and their preferences in the way they received care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.
Staff were responsive to people’s health needs and liaised with healthcare professionals as needed. People who used the service and their family members told us staff were very vigilant about spotting when a person was not well, or their condition was deteriorating and took immediate action to address this.
People were supported to make sure their nutritional needs were met in a way that met their needs and preferences.
People who used the service, their family members and staff gave very positive feedback about the management of the service. People said their views were sought and the management team were responsive and took responsibility, and immediate action when things went wrong.
People said they would recommend the service to others.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this inspection was good (published August 2017) The service remains good.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will return to visit as per our re-inspection programme. If we receive any concerning information, we may inspect sooner