Wraysbury Dental Practice

Updated 14 June 2024

We carried out this on-site announced assessment on 2 July 2024. We found the practice had not met all regulations. Maintenance of premises and equipment was not undertaken at recommended intervals. There was a lack of effective leadership, and not all risks associated with undertaking of regulated activities had been suitably identified and mitigated. Recruitment procedures did not wholly reflect current legislation and staff training was not up-to-date and reviewed at the required intervals. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. The practice is in Wraysbury and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included a dentist, student dental nurse and 3 receptionists. The practice had 1 treatment room. During the assessment we spoke with the principal dentist, dental nurse and receptionist. The provider was not complying with two regulations. Full details of the regulations the provider was not meeting are within the quality statement section of the report. We have asked the provider for an action plan in response to the concerns found at this assessment.

Updated 14 June 2024

Two weeks before our assessment, we asked the practice to encourage patients to share their views of the service with us. On the day of our visit, we gathered feedback from 5 patients. Their responses and additional patient feedback we reviewed during our assessment provided a positive view of the dental team and care provided by the practice. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. The provider gathered feedback from staff through meetings and informal discussions. Staff were encouraged to offer suggestions for improvements to the service and said these were listened to and acted on where appropriate. Staff gathered feedback from the public and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness.