During our visit, we spoke with several patients and they were all complimentary about the service and the staff. Patients described the staff as courteous, very good and thorough in the way they worked. A person commented, "This is an excellent service. The staff are very efficient. They are very kind and helpful." Another person commented, "The staff are absolutely fantastic. They take great care to check I am the right patient before beginning treatment each day. They ask me every time if I have any problems." The same patient added, "They always explain before they do anything; they don't make me feel rushed."
This was echoed by another person who stated that the staff were kind and caring, and 'double checked everything'. The person said they were made to feel at ease and felt unhurried. They added that both the staff and the environment had made them 'feel less depressed' under the circumstances.
The treatment involves using intense x-ray beams to target and destroy diseased tissue with extreme precision. The position, shape and size of the cancer site is first obtained by carrying out a computerised tomography (CT) scan. The service has an arrangement with a local private hospital for this to be done. The beam is applied from numerous angles to ensure the exposure is concentrated on the right area.