About the service North Home Care provides short term personal care to people in their own homes. At the time of the inspection 100 people were in receipt of care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The service currently offered rehabilitation packages which were short term.
People’s experience of using this service and what we found
People were supported by staff who knew how to promote their safety and who used equipment to reduce the risk of infection. Any concerns were reported to the office for action or review. There were enough staff to support people in a safe way which managed and reduce their risk of harm or injury. People’s medicines were administered and managed by staff who had been trained and had their competencies checked. Where things had gone wrong the provider had listened and taken action to learn from those events.
People’s needs had been assessed and staff had been trained and supported to provide the care people needed. Where needed people got the meals they chose and staff prepared these or made sure they were accessible to people later in the day. The provider worked with other professionals such as social workers and hospital staff in support of people’s health care needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received care from staff who were kind and considerate to their needs. Staff knew to respect people’s homes, beliefs and wishes. Promoting independence was a key factor of the service and people had been successful in regaining the skills of daily living [and no longer needing care.]
People’s care plans had been personalised to them and their needs and preferences had been recorded. Staff used these care plans to demonstrate they were meeting people’s needs. Staff knew the best way to communicate with each person, [such as gestures or writing things down.] There was a complaints procedure in place which was accessible in people’s homes. End of life care was not offered as the service was currently offering short term rehabilitation packages.
The registered manager oversaw the service provided and was supported in their role by a care manager. People’s feedback showed they had received a service they were happy with. The quality of care people had received, and the performance of staff had been checked by the registered manager’s systems and processes. The registered manager was knowledgeable about the service and understood their role and their requirements under the regulations.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 25 April 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.