30 April 2019
During a routine inspection
Roses Homecare Ltd is a domiciliary service providing personal care to 82 people at the time of the inspection.
Not everyone using Roses Homecare Ltd receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
We have made recommendations about ensuring effective systems for monitoring missed care visits and ensuring effective systems for checking staff character and employment history. Please see the action we have told the provider to take at the end of this report.
One person said they had experienced some missed care visits. However, most people said they felt safe because the same staff support them and staff were on time, did not rush them and managed risks. Staff supported people with their medicines safely.
People said that staff had the skills and experience to support them as per their care plan. Staff asked people’s consent before starting work. Where required, staff supported people to access various healthcare services. Staff supported people who needed assistance with drinks and meals.
People thought staff were caring, friendly and kind and treated them well. People were involved in their care planning and reviews to decide how they wanted to be supported and what care they needed. People told us staff were gentle and supported their privacy while encouraging them to do what they could for themselves. People told us they liked that staff would sit and talk to them and listen.
People and their relatives felt confident to raise a complaint if needed. Most people did not have any complaints, and those that did were satisfied they were resolved. People told us staff knew their likes and dislikes well and respected them.
People found the staff and management team approachable and most people gave positive feedback. One person told us, “The service is run well as the proprietor is very caring and knows the principle of caring for elderly people.” Other people told us they had regular contact with the registered manager and office staff who asked their views of the care.
People were supported to have maximum choice and control of their lives and staff did support them in the least restrictive way possible; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
At the last inspection the service was rated Good (published 22 July 2016).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will speak with the provider following this report being published to discuss how they will make changes to ensure they improve their rating to at least good. We will work with the local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner