Rosewood Clinic

Updated 7 July 2021

Rosewood Clinic is an independent provider of a range of GP services, including consultations, child and adult immunisations, travel health advice and vaccinations, well man and woman health checks and advice, cervical screening and Botox injections for the treatment of excessive sweating.

The Registered Provider is Rosewood Clinic Limited.

Services are provided by from 26 Newark Lane, Ripley, Woking, Surrey, GU23 6BZ.

The practice is open from Monday to Friday: 09.00 - 17:00

The service is run from a suite of rooms on the ground floor, within premises which are owned and managed by the provider. The practice comprises one consulting room, a meeting room, a waiting room and administration area. Patients are able to access toilet facilities on the ground floor.

Patients can access services on a fee-paying basis only. If required, following a consultation, a private prescription is issued to the patient to take to a community pharmacy of their choice.

Updated 7 July 2021

We carried out an announced comprehensive inspection of Rosewood Clinic on 5 December 2019. We identified breaches of regulation 12 (Safe care and treatment) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and issued a requirement notice. The service was rated as requires improvement for providing safe services. It was rated as good overall and good for providing effective, caring, responsive and well led services.

We carried out this inspection of Rosewood Clinic to confirm that the service now met the legal requirements in relation to those breaches of regulation and to ensure sufficient improvements had been made. As a result of this inspection, the service is now rated as good for providing safe services.

Throughout the COVID-19 pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

• Speaking with staff in person and using video conferencing
• Requesting documentary evidence from the provider.
• A short site visit.

We carried out an announced site visit to the service on 24 June 2021. Prior to our visit we requested documentary evidence electronically from the provider and spoke to staff using video conferencing.

Rosewood Clinic is an independent provider of a range of GP services, including consultations, child and adult immunisations, travel health advice and vaccinations, well man and woman health checks and advice, cervical screening and Botox injections for the treatment of excessive sweating.

The service is registered with the Care Quality Commission (CQC) to provide the following regulated activities: Diagnostic and screening procedures; Treatment of disease, disorder or injury.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Rosewood Clinic provides a range of non-surgical cosmetic interventions, for example, Botox injections and facial fillers, which are not within CQC scope of registration. Therefore, we did not inspect or report on these services. Services are also provided to patients under arrangements made by their employer or insurance provider with whom the servicer user holds an insurance policy (other than a standard health insurance policy). These types of arrangements are exempt by law from CQC regulation. Therefore, we were only able to inspect the services which are not arranged for patients by their employer or insurance provider.

Services are provided by the medical director who is the founder of the service and one part-time GP. The medical director is male and the part-time GP is female. The medical director provides all travel advice and vaccination services.

The medical director is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At this inspection we found the provider had made improvements and was compliant with the requirement notice. In particular:

• The provider monitored the immunisation status of all staff, in line with their own policy.
• Fridge temperature monitoring processes ensured the safe storage of medicines.
• Fire safety arrangements had been reviewed and new processes implemented. Staff had received fire safety training.

The provider had also responded to areas we had identified where improvements should be made. In particular:

• Safety information was available to staff to support the control of substances hazardous to health (COSHH).
• Staff had received training and had access to written guidance, on red flag symptoms of sepsis.
• Processes and training to deal with medical emergencies had been reviewed following installation of an automatic external defibrillator within the practice.
• The practice’s complaints policy was readily accessible to patients.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care