6 April 2016
During a routine inspection
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they felt safe with the staff team from Bosworth Homecare Services (Hinckley). Support workers had received training in the safeguarding of people. They knew what to look out for and the actions to take to keep people safe. This including reporting any concerns to the management team.
The risks associated with people’s care and support had been assessed. This was so that as far as possible, people using the service and the staff team supporting them were kept safe from possible harm.
A recruitment process for recruiting new members of staff was in place. This involved the management team obtaining relevant checks to satisfy themselves that the new staff members were suitable to work at the service.
All new members of staff had been provided with a comprehensive induction into the service. This included four days of training and the opportunity to shadow experienced members of the staff team.
An assessment of people’s needs had been completed at the start of people’s care and support packages. They (and their relatives) had been involved in deciding what care and support they needed and had been involved in the development of their plan of care.
Plans of care seen were centred on the person and comprehensive in detail.
Training on the Mental Capacity Act 2005 (MCA) had been provided to everyone working at the service and both the management team and the support workers understood its principles.
Support workers understood their responsibilities when supporting people with their medicines. Training in medicine management had been provided and this was being refreshed on a regular basis.
People using the service told us that the staff team were kind and caring. They told us that they were treated with respect and their care and support was provided in a way they preferred.
A complaints process was in place and a copy of this had been given to everyone using the service. The people we spoke with told us that they knew what to do if they had a concern of any kind and felt able to raise any issue with the management team.
People using the service and their relatives had been asked for their opinion of the service they received. This was through the use of surveys and home visits made by a member of the management team. The staff team were also asked for their thoughts of the service. This was through the use of surveys, staff meetings and one to one sessions with the branch manager. This meant that everyone involved with the service had the opportunity to have their say.
The provider had systems in place to monitor the quality of the service being provided.