The Care Quality Commission

Archived: Administrative Offices Also known as Serenity Care East Anglia

Unit 18 Damgate Lane Industrial Estate, Damgate Lane, Norwich, Norfolk, NR13 3DJ 070 1701 7799

Provided and run by:
Serenity Care East Anglia Limited

Important: This service is now registered at a different address - see new profile

All Inspections

2 August 2012

During a routine inspection

We spoke with four people using the service and two relatives. The people we spoke with were very pleased with the service. Two people told us they had recommended the service to other people. People felt they were treated with respect and in a dignified way. They described how their privacy was considered when personal care was being given.

People appreciated the flexible service that was provided to them. One person said that, 'They spoke to me about what I wanted and arranged for it all to happen.' Another person told us that, 'They do my house work and cook my meal, they do whatever I want.'

The staff were spoken about and described as 'Brilliant.' One person said, 'I would not have them in my house if they were not the best.' Another person told us that, 'The staff always speak to me nicely, they are very polite' and 'Excellent, the staff are lovely.'

People told us that their views were sought about the quality of the service and how it could improve. They felt able to express their opinions and felt they were being listened to. People described how changes had been made to the time staff visited following a telephone call to the office.