Updated 21 May 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection team consisted of an inspector, an assistant inspector, a specialist advisor and two experts by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The specialist advisor was a qualified nurse with experience of working within mental health and with older people.
Service and service type:
Sunrise of Tettenhall is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The care home accommodates up to 108 people in one adapted building. Within the service there was a specialist dementia unit called ‘reminiscence’. At the time of our inspection 25 of the 98 people living in the service lived in reminiscence.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
The inspection took place on 12 and 13 March 2019 and was unannounced.
What we did:
As part of the inspection we reviewed the information we held about the service. We looked to see if statutory notifications had been sent by the provider. A statutory notification contains information about important events which the provider is required to send to us by law. We reviewed information that had been sent to us by the public. We used this information to help us plan our inspection.
During the inspection we spoke with 14 people who used the service and six relatives. To help us understand the experiences of these people we used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people living at the service. We also carried out observations across the service regarding the quality of care people received.
We spoke with the Director of Operations, Director of Community Relations, the registered manager, deputy manager and 13 staff members including kitchen staff, nurses, care assistants and the activities lead. We reviewed records relating to people’s medicines, seven people’s care needs and records relating to the management of the service; including recruitment, complaints and quality assurance.