8 July 2013
During an inspection looking at part of the service
During this inspection we spoke with one person who used the service, five members of care staff, the office manager and the locality manager. The person who used the service had communication difficulties, but was able to confirm that they were happy with the care they received.
During this inspection we saw that improvements had been made in the support given to staff. Staff told us they received supervision and appraisals and we found that staff had received training to enable them to meet people's needs.
We found that people were at risk of receiving unsafe and inconsistent care, because the required assessments and plans were not always completed. Professional advice was not always incorporated into people's support plans and we could not be assured that people received the care that had been recommended by professionals.
Effective systems were not in place to consistently assess and monitor the quality of the service. This meant that problems with people's care were not being identified by the manager or provider.