Nuffield Health Stoke Poges Fitness and Wellbeing Centre

Updated 24 March 2020

Nuffield Health Stoke Poges Fitness and Wellbeing Centre is registered with the Care Quality Commission (CQC) to provide the following regulated activities:

• Diagnostic and screening
• Treatment of disease, disorder and injury

Nuffield Health Stoke Poges Fitness and Wellbeing Centre is part of Nuffield Health, a not-for-profit healthcare provider. The clinic provides a variety of health assessment for both corporate and private clients (adults only) carried out by a physiologist and a doctor. The clinic aims to provide a comprehensive picture of an individual’s health, covering key health concerns such as diabetes, heart health, cancer risk and emotional wellbeing.

Following the assessment and screening process clients undergo a consultation with a doctor to discuss the findings of the results and any recommended lifestyle changes or treatment planning. Clients are provided with a comprehensive report detailing the findings of the assessment. The reports include advice and guidance on how the client can improve their health and they include information to support clients to live healthier lifestyles. Health assessment clients are also provided with a free 30-day pass for the fitness centre.

Health assessments are categorised and promoted as:

• A lifestyle health assessment, a physiologist led review of health and wellbeing.
• A female assessment, doctor led assessment, for all aspects of female health (including cervical smear testing, with results shared with the clients GP, when required).
• A 360 health assessment, all round assessment which includes a review of diabetes and heart health risks.
• A 360+ health assessment, all round assessment which focussed on cardiovascular health / fitness.
• Trium – online questionnaire to calculate lifetime risk of disease.
• Personalised Assessment for Tailored Health (PATH) to focus on the areas of concern.

The clinic can also refer clients to an on-site nutritionist and physiotherapist. Cognitive behavioural therapy (CBT) is also available at Stoke Poges. These services were not inspected as part of this inspection.

The clinic address is:

• Nuffield Health Stoke Poges Fitness and Wellbeing Centre, Wexham Street, Stoke Poges, Slough, SL3 6NB

The core opening hours for health assessments at the clinic are Monday to Friday 8.30am-4.30pm. In addition, clients can choose to be seen at one of the other nearby or wider health and wellbeing centres in the UK.

Health assessments are delivered by a small team in a purpose built clinic located adjacent to the health and wellbeing centre. The staff team at the clinic consists of a clinic manager who is also a physiologist, two health assessment doctors and two site physiologists. A physiologist is a graduate in exercise, nutrition and health sciences, and are full professional members of the Royal Society for Public Health (RSPH). They are trained to carry out health assessments, give advice and motivate lifestyle changes affecting areas such as exercise, nutrition, sleep and stress management.

Updated 24 March 2020

The General Manager is the current registered manager at Stoke Poges. A registered manager is a person who is registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

All feedback was positive about the care, treatment and facilities provided by the service. We received feedback from 18 clients through CQC comment cards. Clients told us that the consulting rooms and other facilities were clean and tidy, they received detailed information about the health assessment and testing programme and were given appropriate information to enable them to make decisions on lifestyle management. Clients also told us they had been treated with kindness and respect during their visit to the service and their privacy was respected.

Our key findings were:

• Processes and systems were in place and understood by staff which would keep people safe from abuse and avoidable harm.

• Processes in place for reporting and learning from incidents were clear, ensuring that lessons were learnt, shared with staff and appropriate changes made to reduce the risk of recurrence.

• There were reliable systems in place to protect people from unsafe premises and equipment. There was evidence that findings from safety checks were followed up appropriately.

• All health care assessments, treatment and advice were based on best practice guidance and the findings of the most appropriate up to date, evidence-based recommendations

• Staff had the skills, knowledge and experience to carry out their roles effectively. Doctors and physiologists were covered by appropriate medical indemnity insurance.

• Clients were treated with respect and dignity and their privacy was respected and information was provided to ensure clients made informed choices about their care and treatment.

• The provider ensured that the costs of services provided were readily available and explained as appropriate.

• The service had links with the local community, working in partnership with the local authority to promote healthy lifestyles and wellbeing at schools in the area.

• There were clear and accessible complaints policies and procedures, and complaints were openly investigated and dealt with impartially.

• Leadership and management were well defined. The small team of staff knew who to go to for advice and support. A major incident plan was in place.

Dr Rosie Benneyworth

BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care