About the serviceHales group Limited – Scunthorpe is a domiciliary care service providing personal care for older people and younger adults. At the time of our inspection 120 people received support from the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People using the service lived in their own homes in the community. Some people lived in an extra care site, where they lived in their own flats in one adapted building.
People’s experience of using this service
People were happy with the care being provided and praised their regular carers. When new staff started, some people did not feel they could meet their needs. The registered manager told us they would address this.
Care and support was tailored to people’s need as most staff knew people well. We made a recommendation about updating people’s holistic needs on the new electronic care planning system.
Robust recruitment processes were followed. People were actively involved in the recruitment process to ensure the right staff were being employed.
The provider had systems in place to safeguard people from abuse and staff demonstrated an awareness of safety and how to minimise risks.
People were supported with activities and interests to suit them and to aid their independence.
People were supported with their communication needs and staff demonstrated effective skills in communication. Staff had received training and support to enable them to carry out their role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
Staff told us the management team were approachable and they felt appreciated by their manager and the wider organisation. Staff recognition rewarded staff throughout the year.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 25 April 2016). There was also an inspection on 13 November 2018 however, the report following that inspection was withdrawn as there was an issue with some of the information that we gathered.
Why we inspected
This is a planned re-inspection because of the issue highlighted above.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.