The Care Quality Commission
  • Hospital
  • Independent hospital

Medical Centre East Stand

Overall: Good read more about inspection ratings

The American Express Community Stadium, Village Way, Brighton, East Sussex, BN1 9BL (01293) 534043

Provided and run by:
Medical Imaging Partnership Limited

All Inspections

12 October 2021

During a routine inspection

Our rating of this location stayed the same. We rated it as good because:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
  • Staff provided good care and treatment and monitored their pain. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Services were available to support timely patient care.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients.
  • The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

  • The service did not always provide staff with children and young people safeguarding training at a level required for their clinical and non-clinical roles.

14 May 2019

During a routine inspection

Medical Centre East Stand is operated by Medical Imaging Partnership. Facilities include two treatment rooms providing x-ray and ultrasound scanning procedures.

The service provides diagnostic imaging.

We inspected this service using our comprehensive inspection methodology. We carried out the announced part of the inspection on 14 May 2019.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

Services we rate

This service had not previously been rated. We rated it as Good overall.

We found the following areas of good practice:

  • Staff understood how to protect patients from abuse and the service worked well with other agencies to do so.

  • The service managed infection risk well. Staff used equipment and control measures to protect patients, themselves and others from infection. They kept the equipment and the premises visibly clean.

  • Staff kept detailed records of patients’ care and treatment. Records were clear, up-to-date, stored securely and easily available to all staff providing care.

  • The service managed patient safety incidents well. Staff recognised and reported incidents and near misses.

  • The service provided care and treatment based on national guidance and evidence-based practice.

  • Staff supported patients to make informed decisions about their care and treatment. They followed national guidance to gain patients’ consent.

  • The service planned and provided care in a way that met the needs of local people and the communities served. It also worked with others in the wider system and local organisations to plan care.

  • It was easy for people to give feedback and raise concerns about care received. The service treated concerns and complaints seriously, investigated them and shared lessons learned with all staff. The service included patients in the investigation of their complaint.

  • Leaders had the skills and abilities to run the service. They understood and managed the priorities and issues the service faced. They supported staff to develop their skills and take on more senior roles.

  • Leaders and teams used systems to manage performance effectively. They identified and escalated relevant risks and issues and identified actions to reduce their impact.

Nigel Acheson

Deputy Chief Inspector of Hospitals (Acute)