Ashley Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with kindness and compassion. Staff respected people’s wishes and supported them to live as independently as possible. Staff were supported in their roles and their well-being was promoted.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The registered manager told us they had several initiatives in place to support people including having afternoon tea with people. A member of staff can nominate an individual they support each month, and one person will be picked to have an afternoon tea in their home with staff provided by the service. We saw one person had really enjoyed this experience. Where it was noticed some people may be spending Christmas alone staff arranged for them to receive a hot Christmas dinner delivered by staff. During the summer members of the management team had visited people taking ice creams for them to enjoy. Staff also surprised one person with a cake and balloon on a special birthday to help them mark the occasion. The provider had covered the cost for one person to attend a wedding with a member of staff there to support them so that they could be a part of the family’s celebrations. The registered manager had set up a phone hub where people could opt in to receive a phone call weekly from a member of staff to help prevent loneliness and isolation.

People told us staff treated them with kindness and dignity. One person said, “I do feel that I'm in charge when they're in my home. It's my body and they never try to take over. They go at my pace.” Another person said, “All the carers are good they are kind and caring.”

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff told us how they support one person to face time their relative every evening. Staff told us how they meet a younger person with dementia from their day centre each day and take them to a coffee shop of their choice. Staff also support some people to go out on trips at the weekend to access the community and places that interest them.

People were supported to maintain their independence. One person said, “The staff know my limits.” Another person said, “I feel safe knowing carers are there and ready, but they also give me space and privacy.”

Care was planned in a person centred way with the involvement of people and relatives where appropriate. Staff aimed for people to maintain their independence and enjoy positive outcomes.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The registered manager and provider had a number of systems in place to support and engage with staff. There was an office staff could access to have refreshments and spend time talking with senior staff if they wished. At the office compliments staff had received from people they supported were clearly displayed showing staff recognition of their work. The registered manager had started a supported group for women who were going through menopausal symptoms which was open to all staff if they wished to attend to learn more about this. Where staff had health difficulties or needed supported there were reasonable adjustments plans in place for staff. Risk assessments were completed to help support staff well-being. The provider supported staff individually through times when they may be in hardship with whatever support they may need. The provider recognised staff value through their pay and reward packages which the registered manager said had helped with recruitment and retention of staff. Staff could also be nominated for awards as unsung hero’s where if it was felt they went above and beyond their role to help someone this would be recognised with a gift.

Staff felt well supported working at the service and found it to be a positive experience for them.