Fanshawe Avenue

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People told us they received person-centred support. Staff told us they felt supported by the provider, for example through supervision and team meetings. Staff understood and promoted people’s rights. .

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they were happy with the support they received from the service. One person said, “My carers deliver everything and more. I am really happy with everything.” Another person told us, “They are very good at what they do and I’m very happy with the service.” A relative told us, “We have a lot of fun. They [staff] treat [person] the way they want to be treated.” Another relative said, “Manager is excellent, this is 9th care company we have used for [person] and this is the best one.”

The registered manager told us, “We look at staffing and discuss with the service user. We look at the ethnic mix and look at their need. LGBT needs will be on the referral and when we go out to do the assessment, we look at it as well.” The registered manager said they get involved with equality and diversity events provided by the local authority. Staff were aware of how to meet people’s equality and diversity needs. A staff member told us, “We have been trained in this and we are used to it. Everybody has their value and belief and we always respect that.”

The provider had various policies and procedures in place to help ensure equity in experiences and outcomes. These included a policy about how to support people in a way that met their needs in regard to equality and diversity. Surveys were carried out by the provider. These gave people the opportunity to give feedback about issues that were of importance to them. Staff meetings were also held which gave staff the opportunity to share good practice and discuss matters of relevance to them.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.