Updated 23 February 2024
Edward House is a ‘care home’ providing personal care and support to older people and people living with dementia. At the time of the inspection, the service was supporting 26 people with their personal care needs. Edward House was last rated Good (published 31 October 2017). The report was published following CQC’s old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment has been completed following the Care Quality Commission (CQC) new approach to assessment; Single Assessment Framework (SAF). We carried out our on-site assessment on 11 March 2024. This was an unannounced assessment, which means the provider was not told an assessment was going to be starting beforehand. During this assessment we looked at 16 quality statements. This assessment did not cover all parts of our Single Assessment Framework; therefore, we have only updated scores and ratings for those areas which we have assessed. We will carry out future assessments to cover other parts of the Framework and will update our website with our findings. We have identified breaches in relation to safe care and treatment, safeguarding, governance, and staffing. Safety risks to people were not always managed well and risks were not always assessed. Staff had not always followed their training when supporting people with moving and handling which could have put people at risk of harm. The provider had not followed their own policy and produces after accidents and incident of completing reflective practice record or their safeguarding register. There were no processes or systems in place when incidents had occurred to review what had happened and prevent re-occurrence. Lessons were not learned from safety incidents or complaints. There was not clear and effective governance, management, and accountability arrangements. Staff did not understand their role and responsibilities.