Updated 17 May 2018
Background to Berkshire Health Craven Road known as The Forbury Clinic.
The Forbury Clinic was founded in 2011 and has two sites, 'The Forbury Clinic - Kendrick Road' and ‘The Forbury Clinic - Craven Road' both situated close to the centre of Reading, Berkshire. This inspection was of The Forbury Clinic – Craven Road. As The Forbury Clinic has grown, its specialties’ covered have expanded to include Urology, Spinal Surgery, Plastic Surgery, Gynecology, Physiotherapy, ENT Surgery, Eye Surgery, Oncology, Medical Imaging, Antenatal Scanning, Hand Surgery, Bariatric Surgery, General Surgery, Speech Therapy and Ophthalmology.
The Forbury Clinic is a group of surgeons and medical professionals who aim to provide the highest standard of care and treatment within comfortable and spacious surroundings. They operate from two buildings 11 Kendrick Road and 23 Craven Road, both purposefully refurbished to provide consulting, diagnostic and treatment over a variety of specialty areas of medicine and surgery.
The consultants hold substantive posts at NHS hospitals and appear on the General Medical Council (GMC) Specialist Register. The service is also supported by a team of specialist nurses and healthcare professionals and a team of administrators.
All registered services for this inspection are provided from:
- Berkshire Health Craven Road , 23 Craven Road, Reading , RG1 5LE
This service is registered with Care Quality Commission (CQC) under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
The premises at Berkshire Health Craven Road consisted of a three storey building. The ground floor consisted of a reception area, a consulting room, a treatment room, and the practice manager’s office. There were three further consulting rooms and a treatment room on the second floor and a further treatment and consulting room on the third floor.
The quality assurance manager is the registered manager. (A registered manager is someone who has been selected by a provider to be legally responsible for managing regulated activity from a provider location).
The service was open between 9am and 5pm Monday to Friday. Out of regular clinic hours patients were advised to contact their GP or the local hospital if required.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.