16 February 2021
During an inspection looking at part of the service
Wulfrun Rose nursing home is as nursing home providing personal and nursing care to 59 people. The service can support up to 67 people.
People's experience of using this service and what we found
The quality checks completed in the home were not always effective in identifying areas where improvements were required. Guidance for as required medicines was not always in place or reflective of how this medicine was prescribed. Staff, relatives and people felt there were not always enough staff and some people had to wait for support. Infection control guidance was not always fully followed to reduce the risk of cross contamination.
People felt safe living at the home. Risks to people were considered and lessons learnt when things went wrong. Oral medicines were administered as prescribed.
People and relatives spoke positively about the home and the care they received. Feedback was sought from people who used the service and was used to make changes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (12 January 2018).
Why we inspected
We received concerns in relation to the quality of care people received. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection. The overall rating for the service has changed from good to requires improvement. This is based on the findings at this inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.
We have found evidence that the provider needs to make improvements. You can see what action we have asked the provider to take at the end of this full report.
Enforcement
We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to monitor the service.
We have identified breaches in relation to the governance of the home.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.