The Care Quality Commission
  • Dentist
  • Dentist

Bhandal Dental Practice - 119 Golden Cross Lane

119 Golden Cross Lane, Catshill, Bromsgrove, Worcestershire, B61 0LA (01527) 876003

Provided and run by:
Balbir Singh Bhandal, Amrik Singh Bhandal & Baljit Singh Bhandal

All Inspections

18 April 2013

During a routine inspection

During the inspection we spoke with two dentists, three dental nurses and the practice manager. We also spoke with one person who was attending the practice to see one of the dentists. After the inspection we spoke by telephone with five people who had used the practice to ask them about their experiences of the service.

The people we spoke with were complimentary about the service they had received. One person told us that they had: 'No negative comments at all, if I had I would tell you. I think they are an excellent service'. Another person said that the service was: 'Brilliant'.

Systems were in place to ensure that the practice was clean and that instruments were sterilised. This was to make sure that people were not placed at risk of cross infection.

Staff received a range of training so that they were able to update their skills and knowledge.

There were systems in place that made sure people who used the practice were asked for their views about the service they received. This was so that the provider could use this information to make any necessary improvements. Audit systems were in place which made sure that people were not placed at risk of receiving inappropriate care and treatment.