20 November 2012
During a routine inspection
People told us that they were treated with dignity and were shown respect. One person told us 'The staff were very helpful and polite'.
We found that people had received the care and treatment they needed. One person said 'They have always provided the treatment that I have needed'.
We found that processes were in place to prevent infection. People we spoke with had no concerns about the cleanliness of the practice. One person told us 'The rooms look clean'.
We saw that there were procedures in place for the safe recruitment of staff which meant that people using the practice were protected from being treated by unsuitable staff.
We saw that processes were in place to monitor the quality of the service provided and the satisfaction of people.