About the service: Trust Quality Care is a domiciliary service that was providing personal care to 67 people living in their own homes at the time of the inspection.People’s experience of using this service:
People were supported safely and from safe they knew and trusted. Staff knew how to recognise potential abuse and who they should report any concerns to.
Staff understood the risks to people’s health and how best to support people. Staff were trained to meet people’s needs and acted promptly to refer people to healthcare professionals when required.
Staff recruitment processes included a check of their background to review staff suitability to work at the
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.
People enjoyed positive relationships with the staff team and were treated with kindness and respect. People’s independence was promoted by staff who encouraged them.
People’s needs and routines were known and supported by staff who ensured these were met and respected. People knew how to complain if needed, and were confident any comments or concerns were listened and acted on.
People and staff were happy with the way the service was led and managed and the provider worked well with external professionals to ensure people’s needs were met.
Service management and leadership was consistent and areas for improvements were identified. The registered manager gathered people’s views and experiences and made any necessary improvements.
We found the service met the characteristics of a “Good” rating.
Rating at last inspection: Good (Report published on 22 December 2016)
Why we inspected: This inspection was a scheduled inspection based on previous rating.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk