Background to this inspection
Updated
7 December 2023
Redditch Kidney Treatment Centre is operated by Diaverum Facilities Management Limited. The service opened in March 2016. The service is commissioned by an acute NHS hospital trust to provide a dialysis service primarily serving the communities of Redditch and surrounding areas. It also accepts patient referrals from outside this area. The service has 20 dialysis stations, including 4 side rooms, for the treatment of adult patients over 18 years.
The service is a nurse led service with medical support provided through the renal department of an acute hospital trust.
The service offers “holiday” dialysis to patients out of area.
The service is open Monday to Saturday, from 7am to 6.30pm.
Redditch Kidney Treatment Centre is registered to provide the following regulated activity:
- Treatment of disease, disorder or injury.
Under this activity the service provided:
Redditch Kidney Treatment Centre has had a registered manager in post since February 2017.
The last inspection was undertaken in July 2017 and was not rated as we did not have the legal powers to do so at that time. No regulatory breaches were found at the last inspection.
Updated
7 December 2023
We inspected this service using our comprehensive inspection methodology. We carried out an unannounced visit to Redditch Kidney Treatment Centre on 5 September 2023.
To get to the heart of patients’ experiences of care and treatment, we ask the same 5 questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.
We rated it as good
- The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. Staff controlled infection risk well. Staff assessed risks to patients and kept good care records. They managed medicines well. Staff managed safety incidents well and learned lessons from them.
- Staff provided good care and treatment and this service was identified as one of the provider’s best performing services. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
- Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
- Staff planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it.
- Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.