23 June 2023
During an inspection looking at part of the service
Dreisco Care Limited is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection the service was supporting 1 person.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Quality monitoring records were not always sufficiently robust. We saw the registered manager had completed audits and action plans appropriately. However, whilst the provider was completing quality monitoring, the records lacked detailed information to demonstrate they had effective oversight of the service.
The person using Dreisco Care Limited told us they felt safe and confident with the care and support they received from staff. The person was safeguarded from abuse and neglect by a staff team who were trained in safeguarding procedures.
Risk assessments had been completed to ensure the person was supported to remain safe. There was clear guidance for staff on how to manage the person's risks.
There was enough staffing to meet the person's needs. The person who used the service told us the staff who provided their care were consistent and knew them well.
Staff had been trained and assessed as competent to administer medicines.
Infection prevention and control (IPC) was well managed and staff were trained in safe IPC practices whilst providing care. Appropriate Personal Protective Equipment (PPE) was made available and worn by staff.
The care record we reviewed was person-centred and contained sufficient information about the person's preferences, specific routines, their life history and interests.
The provider had systems in place to encourage and respond to any complaints or compliments. The person who used the service told us they were aware of the complaints policy and would feel comfortable approaching the registered manager if they had a complaint.
The person who used the service told us they were involved in the planning of their care. The person and staff members were given opportunities to provide feedback on the service. The management team acted on the views of the person and staff members.
The provider and management team had good links with the local communities.
The person who used the service was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 14 June 2017).
Why we inspected
We received concerns in relation to poor care recording and a lack of staff knowledge. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. We found no evidence during this inspection that the person who used the service was at risk of harm from these concerns. Please see the safe and well-led sections of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Dreisco Care Limited on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.