Daisychain Homecare Services

Updated 9 June 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We used information gathered as part of monitoring activity that took place on 25 February 2022 to help plan the inspection and inform our judgements. We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with eight people who used the service, seven relatives of people who used the service and two advocates. We spoke with ten staff members, including the registered manager, the nominated individual, office staff and home support workers. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We reviewed a range of records, including 11 people’s care records and multiple medication records. We looked at three staff files in relation to recruitment. A variety of records relating to the management of the service were reviewed.

Updated 9 June 2022

About the service

Daisychain Homecare Services is a domiciliary care agency. It provides personal care to people in their own homes. The service provides support to older people, including people with dementia and younger adults. At the time of our inspection there were 139 people using the service.

People’s experience of using this service and what we found

People felt the care and support they received from the service was safe. The provider worked alongside the local authority to report and investigate concerns of abuse. Risks were assessed and staff were provided with enough guidance to support people safely. People received their medicines safely.

There were enough staff to meet the needs of the people using the service. People told us they received their care calls on time and knew the staff who were supporting them. Staff were suitably qualified to do their jobs.

People and staff were positive about the leadership and support provided by managers and office staff. There were opportunities for people and staff to provide feedback and we saw how this feedback was used to drive improvements within the service.

There were quality assurance systems in place to monitor the quality of the service. A range of checks were completed by the registered manager to ensure risks were identified and action was taken to mitigate them.

People were complimentary about the care they received and staff were dedicated to providing compassionate and person-centred care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service good (published 9 February 2018).

Why we inspected

We undertook this inspection as part of a random selection of services rated good and outstanding.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.