Primrose Surgery

Updated 23 January 2018

Primrose Surgery is located at 59 Old Crofts Bank Urmston Manchester M41 7AB and offers general medical services to a population of approximately 6,000 patients in the surrounding areas of Urmston, Flixton, Davyhulme and parts of Stretford under the auspice of Trafford Clinical Commissioning Group (GMS). It is situated in the eighth least deprived area in the country with a low number of black and Asian minority ethnic groups and a larger than average number of older people. The premises are based in an area close to shops and public transport and there is ample parking for patients attending by car. The surgery is on two floors and is accessible by stairs and a lift for patients with difficulty using the stairs.

Since the practice moved to these premises approximately two years ago, they have aimed to provide improved services to their population. Improvements have included the addition of clinical and non-clinical staff and there is now a substantive clinical leadership team supported by two part time nurses, a full time medicines manager, an assistant practitioner and a full complement of practice management, administration and reception staff.

At the time of our inspection in December 2017 there were two male and one female GP undertaking 32 clinical sessions per week in total and a GP trainee working at the practice for six months. In 2018 two ST3 GP trainees (GPs in their third year of training) are due to start at the practice who will be able to undertake patient consultations.

The practice is open on Monday, Tuesday, Wednesday and Friday from 8am until 6.30pm and on Thursdays from 7am until 6.30pm.  There are appointments available on Saturdays mornings from 9am until 1pm at the local hub at Flixton Road where the clinicians have full access to patients’ medical records.  Appointments are pro-bookable by speaking to someone at Primrose Surgery.  Outside of those times Mastercall Healthcare provide access to emergency medical advice and treatment.

Updated 23 January 2018

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Primrose Surgery 1 June 2017. The overall rating for the practice was requires improvement. The full comprehensive report on the June 2017 inspection can be found by selecting the ‘all reports’ link for Primrose Surgery on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 20 December 2017 to confirm that the practice had undertaken their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 1 June 2017. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as Good.

Our key findings were as follows:

• A considerable number of improvements had been made since the inspection in June 2017.There were now effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

• All members of staff fully understood and fulfilled their responsibilities to raise concerns and to report incidents and near misses.There was consistency in incident reporting and reviews and investigations were being completed with the involvement of all members of staff.

• The members of staff we spoke to reported improved communication and a heightened awareness of surgery issues and patient information.

• Improved protocols had been introduced to identify and support carers.

• The arrangements for managing medicines in the practice were effective.

• All members of staff were trained to the appropriate and necessary levels.

• Leadership was stable and staff felt valued and involved.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 23 January 2018

Updated 23 January 2018

Updated 23 January 2018

Updated 23 January 2018

Updated 23 January 2018

Updated 23 January 2018