31 May 2023
During an inspection looking at part of the service
People’s experience of using this service and what we found
People and their family members told us they felt safe at the home. One person said, “I feel safe here. Staff are nice to me.” One person’s family member told us about their relative, “We are not worried about anything here, she is safe.” People were safeguarded from the risk of abuse.
People praised the approach of staff at the home. There was a warm, friendly, and good-humoured atmosphere at the home. It was clear that people were relaxed and comfortable; and they had positive relationships with staff members.
The provider had been effective in managing risk at the home. A series of checks took place that helped ensure the building, environment and equipment used was safe and fit for purpose. The home was clean, and we were assured that the provider was supporting people living at the home to minimise the spread of any infections.
We have made a recommendation regarding fire doors at the home.
Any risks that were anticipated during people’s stay at the home and arising from their care and support were assessed and plans were in place to reduce these risks. The risk assessments in place were person centred, thorough and gave clear information for staff on how to support people to reduce these risks.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us they felt listened to and were consulted regarding choices at the home. One person told us, “[The manager] helps me; she sits down and explains things and works them out with me.”
There were enough suitably qualified and experienced staff deployed at the home. People told us there was enough staff; they were provided with care when they needed it.
The provider had effective oversight of the safety and quality of the service being provided for people; and the provider and interim manager were responsive if anything went wrong at the home.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 11 October 2021). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We carried out an unannounced comprehensive inspection of this service on 16 September 2021. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions; ‘Is the Service Safe?’ And ‘Is the Service Well-led?’ which contain those requirements.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Riversdale Nursing Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.