16 May 2023
During an inspection looking at part of the service
Villarose Rest Home is a residential care home providing personal care to up 15 people. The service provides support to older people. At the time of our inspection there were 12 people using the service
People’s experience of using this service and what we found
Designated staff kept the building clean and tidy and maintenance checks were in place. Staff were seen to wear appropriate personal protective equipment (PPE) as latest guidance stated. Recruitment procedures were in place and had been improved to be more thorough. One staff member said, “All checks were done before I started.” There were sufficient staff to meet people’s care needs. Safeguarding training was mandatory, staff were aware of the processes to follow to enable people to be safe. Risks were assessed and monitored to ensure individuals safety and promoted their independence within a risk framework. People received their medicines safely.
The manager had a training programme to support staff to improve their skills and knowledge. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. The manager had systems to reduce the risk of malnutrition and monitor people’s food and drink intake to ensure people received appropriate care.
There were auditing systems to maintain ongoing oversight of the service and make improvements where necessary. Quality assurance systems ensured people were able to give their views of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 19 January 2023).
At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We carried out an unannounced inspection of this service on 19 January 2023. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve. Breaches found in safe care and treatment, dignity and respect, need for consent and staffing.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions, Safe, Effective and Well led. which contain those requirements.
The overall rating for the service has changed from requires Improvement to good based on the findings of this inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Villarose Rest Home on our website at www.cqc.org.uk.
Follow Up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.