Archived: Samedaydoctor Canary Wharf Clinic

Updated 10 July 2019

Samedaydoctor Canary Wharf Clinic is an independent health service based in Canary Wharf, London. The provider, Sameday Doctor Holdings LLP, manages four Samedaydoctor clinics, three in London and one in Manchester.

Samedaydoctor Canary Wharf Clinic offers general private doctor services, health screening, sexual health testing and treatment, and vaccinations including children’s and travel vaccines. The service holds a licence to administer yellow fever vaccines.

The service is registered with the CQC to provide the following regulated activities: diagnostic and screening procedures; family planning; and treatment of disease, disorder and injury.

Samedaydoctor Canary Wharf Clinic is open from Monday to Friday from 8am to 7pm and Saturday from 10am to 2pm.

The service is staffed by two GPs and two medical administrators.

The lead GP at the service is the registered manager. A registered manager is a person who is registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We carried out this inspection as part of our comprehensive inspection programme of independent health providers.

Our inspection team was led by a CQC lead inspector, who was supported by a GP specialist advisor and a practice nurse specialist advisor.

The inspection was carried out on 11 June 2019. During the visit we:

• Spoke with a range of staff, including the lead GP, the other GP and a medical administrator.
• Reviewed a sample of patient care and treatment records.
• Reviewed comment cards in which patients shared their views and experiences of the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 10 July 2019

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Outstanding

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection of Samedaydoctor Canary Wharf Clinic on 11 June 2019 as part of our inspection programme.

We had previously carried out an announced comprehensive inspection of the service on 9 May 2018 and found that it was compliant with the relevant regulations.

Samedaydoctor Canary Wharf Clinic is an independent health service based in London.

Our key findings were:

• The service provided care in a way which kept patients safe and protected them from avoidable harm.
• The service had systems to assess, monitor and manage risks to patient safety, and reliable systems for appropriate and safe handling of medicines.
• The service learned from, and made changes as a result of, incidents and complaints.
• The service assessed need and delivered care in line with current standards and evidence based guidance, and reviewed the effectiveness and appropriateness of the care provided.
• Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
• The service treated patients with kindness, respect and dignity, and patient feedback was consistently positive about the service.
• The service organised and delivered services to meet patients’ needs.
• There was a clear leadership structure in place and staff felt supported by management.
• The service had a governance framework in place which supported the delivery of quality care, and had established effective processes for managing risks, issues and performance.

We saw the following outstanding practice:

• The lead GP emails patients a few days after their appointment to see if they are feeling better or require any further assistance, which was appreciated by patients and resulted in effective interventions for patients.

The areas where the provider should make improvements are:

• Review infection control training requirements for staff in accordance with recommendations in the Department of Health and Social Care’s ‘Code of practice on the prevention and control of infections’.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care