29 March 2017
During a routine inspection
There was a registered manager in post who was present throughout the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.
People and their relatives told us that they felt safe with the staff who supported them. Staff were aware of the need to keep people safe and understood their responsibilities to report allegations or suspicions of poor practice. Assessments had been undertaken to identify any potential risks to people and guidance was available for staff to follow to minimise those risks. People were supported by staff who had been safely recruited. People’s medicines were given as prescribed and stored safely.
People were supported by staff who were provided with induction and training to keep their knowledge and skills current. Staff’s knowledge and understanding of the Mental Capacity Act (2005) and Deprivation of Liberty Safeguards ensured that people’s rights were protected. People were provided with a good choice of food and were supported to access the support of relevant healthcare professionals when needed.
People were cared for by staff who knew them well and who they described as kind and compassionate. People expressed how they wanted their care to be delivered and we saw that this was fulfilled. People’s decisions and choices were respected by staff. We saw that people were treated with dignity and had their privacy respected.
People and their relatives had been involved in developing and reviewing their care plans. People were supported to participate in a variety of social activities in line with their interests. We saw that people could raise concerns and complaints and staff were confident that these would be investigated and acted upon.
People and social care professionals described the home as well-led and felt confident in the registered manager. People told us that they were asked for their views about the care and support they received on a day to day basis. There were systems in place to monitor and improve the quality and safety of the service provided. These systems were not consistently effective.