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Jordangate House Also known as Honnete Support Services

Overall: Good read more about inspection ratings

Jordangate, Macclesfield, Cheshire, SK10 1EQ 07980 647114

Provided and run by:
Mrs Anna Marie Carey

Latest inspection summary

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Background to this inspection

Updated 22 March 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection team consisted of one adult social care inspector and one Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service, in this case, caring for people who have a learning disability.

Service and service type: The service is a domiciliary care agency. They are registered to provide personal care to up to 14 people with learning disabilities or autistic spectrum disorder. At the time of this inspection they were providing care for 12 people.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: We gave the service 48 hours’ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

Inspection site visit activity was conducted on 13 March 2019. We visited the office location to see the manager and office staff; and to review care records and policies and procedures.

What we did: Before our inspection we looked at information we held about the service. The provider had completed a Provider Information Return form (PIR). A PIR is a form we ask providers to submit annually detailing what the service does well and what improvements they plan to make. We reviewed information stored on our database, such as notifications that the registered manager is required, by law, to submit to us as and when incidents may have occurred. We also spoke to the local authority and commissioning team to gain feedback about the service. The information gathered was utilised to plan the inspection.

During the inspection we spoke with four people who use the service, six relatives of people who use the service and five members of staff, including the registered manager. We reviewed three people’s support plans, records relating to safeguarding, accidents and incidents, staff recruitment, quality assurance, minutes of meetings and service user diaries.

Overall inspection

Good

Updated 22 March 2019

About the service: Honnete Support Services is registered with Care Quality Commission (CQC) under the title of their address, 'Jordangate House'. They provide support with personal care to adults with learning disabilities who live in four houses within the Macclesfield area. They have a community enterprise shop and small farm that provide employment and activities for people using the service.

People’s experience of using this service: People and their relatives told us they liked the kind and caring staff. Relatives told us that the staff and registered manager went over and above what they would expect from a care agency.

People were kept safe, potential risks to safety were thoroughly assessed and managed. Risk assessments were regularly reviewed and updated.

Medicines were safely managed. Staff received thorough training in medication administration and their competency was regularly assessed. Medication records were comprehensively completed and regularly audited.

Staff were recruited safely. People and their relatives told us there was always enough staff and they were well matched to the people they cared for. The majority of staff had worked there a long time. Staff told us they were very happy and enjoyed the company of the people who used the service.

Staff understood and worked in line with current legislation and best practice guidelines.

People were supported to live with privacy and dignity. Their individual needs and preferences including around equality and diversity were known, respected and promoted.

The service actively promoted people’s independence. Relatives told us that since being cared for by Honnete Support Service, they had seen their loved one’s independent living skills improve.

The service ran a community enterprise farm and shop. This provided employment and meaningful activities for the people using the service.

People, their relatives and staff all spoke very highly of the registered manager. They all told us she was fair, approachable and supportive.

The registered manager worked closely with the local community.

Rating at last inspection: At their last inspection the service was rated good. (Published September 2016)

Why we inspected: This was a planned comprehensive inspection. No information of concern had been received prior to the inspection.