About the service OSJCT Florence Court is an extra care housing service, providing personal care to 23 people at the time of the inspection. People lived in their own flats within the complex. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We received consistently positive feedback from people about the care and support provided by the staff team. People maintained their independence and their physical and emotional needs were understood and well supported. People felt confident to share their feedback and told us they knew their voice would be listened to by the staff and management team. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There was a strong sense of community within the service. People told us they had instantly felt at home when moving to Florence Court. People were supported to make friendships and to participate in social activities. A nursery group regularly visited. The service had won second place in the local ‘in bloom’ gardening competition. A memory café was also held at the service, with everyone welcome to attend. People were invited to join trips to different places of interest throughout the year. There were social events held at the service, such as a quiz night.
There were personalised and dignified care plans in place and it was clear people were involved in the care planning process. People’s care needs and wishes were regularly reviewed with them, to ensure the service continued to meet their needs. People’s future care wishes were known and recorded in their plans. There had been events held at the home for people to learn about options for funeral planning and will writing.
The staff team had received the right training to help them care for people’s needs. This included training in dementia care, safeguarding and equality and diversity.
People had personalised their flats, which were spacious and well maintained. Some people had their own garden areas. There was a large communal garden, which people could freely access.
People told us they felt safe. There were systems in place to help keep people safe and comfortable in their own flat. Medicines were stored in people’s flats safely and were risk assessed according to people’s individual needs. People told us they received support to ensure they took the right medicines when they needed to.
The registered manager had a good rapport with people. People spoke positively about the way the service was managed. The staff team enjoyed their jobs and worked well together. People told us how they got on well with the staff who supported them.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 17 August 2017).
Why we inspected
This was a planned inspection based on the previous rating.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for OSJCT Florence Court on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.