About the service Glenmoor House Care Home is a care home providing personal and nursing care for up to 59 people, which includes people living with dementia. At the time of the inspection 49 people were receiving support.
Glenmoor House is purpose built and has three units. The ground floor unit provides nursing care to people. There are two units on the first floor, one providing people with personal care and the second providing personal care for people living with dementia and memory loss. Each unit provides bedrooms with en-suite facilities and communal areas, which include a lounge, and dining room with a kitchenette.
People’s experience of using this service and what we found
People, and a majority of family members spoke positively about the care provided at the home and told us they would recommend the home to others. A person told us. “I like it here, the people are very nice, they look after me well. I get lots of visitors, so this really is home from home for me. I have a nice room and I can walk around a lot.” A family member told us. “My relative has been here years. They [relative] love being here. Whenever I have taken them out, they always say they want to go home, and I mean Glenmoor. When we get back they [relative] always gets a hug from whichever member of staff is on duty.”
Systems and processes were in place to support people’s safety. People’s needs, including their safety in relation to care were assessed and monitored. Timely referrals were made to health care professionals where required to promote safety and well-being.
People received the support they required with their medicines.
People were supported by staff who had undergone a robust recruitment process. There were sufficient staff to meet people’s needs. People and their family members spoke of the knowledge staff had of their relatives’ needs, and of their kind and caring approach.
Staff worked consistently within the providers policy and procedure for infection prevention and control and followed government guidance related to COVID-19.
People were supported to have maximum choice and control of their lives. People’s views, and that of family members and staff were sought, which included involvement in decisions relating to people’s care.
People and a majority of family members spoke positively about the registered manager, the management team and staff, stating in the main there was good and open communication.
The providers systems and processes monitored the quality of the service being provided to bring about improvements where identified. A schedule of audits in key areas was in place, with audits being undertaken by the management team. Quality monitoring was undertaken and kept under review by senior membership on behalf of the provider to drive improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 26 January 2021).
At our last inspection we recommended that the provider reviewed staffing levels to ensure there were sufficient numbers of staff on each unit to meet people's individual needs. We found the provider had acted on the recommendation and had introduced a dependency tool. This meant people’s individual needs were used to determine staffing levels within the home.
For those key questions not inspected, we used the ratings awarded at a previous inspection to calculate the overall rating. The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. This included checking the provider was meeting COVID-19 vaccination requirements.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.